Our charity is committed to treating every applicant with kindness, respect, and fairness. We understand that applying for hardship, welfare, or educational support can be stressful, and we will always do our best to offer understanding and clear communication.

In return, we ask that applicants treat our staff and volunteers with courtesy. We cannot tolerate abusive, aggressive, or harassing behaviour toward our team.

Where such behaviour occurs, we may pause or withdraw an application until the situation is resolved. This ensures that our charity remains a safe and respectful environment for everyone involved.